Shipping and Return

MIMO wholesale jewelry Shipping and Return

Shipping

The site mmwholesalejewelry.com, is constantly striving to serve the customers with the best quality customer service. The workers of mmwholesalejewelry.com constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, the workers at mmwholesalejewelry.com will try to get the order with 1-3 work days. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of three business days.

Most orders ship within 1-3days and ship by USPS (less than 2kg), larger packages ship by DHL,UPS or FedEx.

Presentation of different shipping company.

Shipping wayDelivery time(days)PriceNote
Fedex3-5$22Just for few country
UPS7-8$16Just for few country
USPS10-15$8For Small Package
   

We offer USPS Priority Shipping for a flat rate of $8 anywhere in the contiguous USA for Small packages.

We offer DHL,UPS & FedEx  for International orders.

Normal shipping pickup time is 4PM PST Monday through Friday excluding holidays for UPS.  Weekend orders will be shipped out on next business day. If there is an urgent matter with shipping please email us as soon as possible to sort them out. Once the shipment is made it is very difficult to the change it and there will also be extra charge added.

Returns

All sales are final. If you are not satisfied with your purchase please return the item within 5 business days of the delivered date. There will be a 30% stocking fee, unless the return is for but not limited to, defective, broken, or wrong items shipped. 

All refunds are CUSTOMER POINTS ONLY (STORE CREDIT). No Exceptions.

NOTE:

1. You must request by email ONLY within 5 business days of receipt before making a return:  please send an e-mail to info@mmwholesalejewelry.com  or emily@junqijewelry.com with your order number along with an image of the damaged/defected item.  Please be sure to include in your email: (1) Your order number and which item you would like to return. (2) Why you want to return it. (3) If the item is damaged or defective, please provide an image indicating the damage or defect on the item(s).
2. Please note: For a return to be accepted for store credit “Customer Points”, items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.

3. For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, as well as a 30% restocking fee.

When returning the items please return by USPS only, (SHIPPING FEE FOR RETURNED ITEMS WILL NOT BE GIVEN FOR ANY OTHER METHODS) pack all items in one package box and have the following items inside the return box:

Please have all items in the original packaging

Please provide copy of the invoice indicating which items are being returned

Please indicate the reason(s) for return

Please note that shipping fee will not be credited for return items.

Order Cancellation

You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order.